As a project manager, I get glimpses into clients lives every time we kickoff a new project. A laptop camera has become the lens at which I see into the personal lives of everyone I meet. I see their kids playing, their kitchen being repainted, or even that they are a fan of midwest AAA league baseball.
While these details help me humanize and connect with those I serve, their words resound to a greater scale of the day to day turmoils we all face.